AstraX Charging Network Inc. (operating as “AstraXCharge”)
Last Updated: 2025-12-16
1. Introduction
This Privacy Policy describes how AstraX Charging Network Inc. (“AstraX”, “we”, “us”, or “our”) collects, uses, discloses, stores, and safeguards personal information when you access or use our electric vehicle charging stations, websites, mobile applications, customer portals, software platforms, and related products and services (collectively, the “Services”).
AstraX is committed to protecting personal information and handling it in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and other laws that may apply depending on your location.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Accountability and Data Controller
The entity responsible for personal information collected under this Privacy Policy is:
AstraX Charging Network Inc.
Address: 80 Acadia Ave, Markham, ON L3R 9V1
Email: info@astraxcharge.com
Where AstraX provides Services in collaboration with site hosts, utilities, payment processors, roaming partners, or technology vendors, those parties may process personal information on our behalf or, in certain circumstances, act as independent data controllers as permitted by law.
3. Scope of Application
This Privacy Policy applies to:
- Users of AstraX-operated EV charging stations
- Visitors to AstraX websites
- Users of AstraX mobile or web applications
- Customers, site hosts, partners, and service providers interacting with AstraX
This Privacy Policy does not apply to third-party websites or services that may be linked from our Services.
4. Personal Information We Collect
We collect personal information that is reasonably necessary to operate, maintain, and improve our Services.
4.1 Information You Provide Directly
- Name
- Email address
- Telephone number
- Account credentials
- Billing and payment information
- Vehicle information (such as EV make and model, if provided)
- Communications with customer support
- Feedback, inquiries, or service requests
4.2 Charging and Transaction Information
- Charging session date, time, and duration
- Energy consumption (kWh)
- Charging station location and charger identifier
- Transaction records and payment status
4.3 Technical and Device Information
- IP address
- Device identifiers
- Browser type and operating system
- Application logs and diagnostic data
4.4 Location Information
- Charging station location associated with charging sessions
- Approximate device location where required for service functionality
4.5 Automatically Collected Information
- Website usage information
- Analytics data collected through cookies or similar technologies
5. How We Collect Personal Information
Personal information may be collected through:
- Account registration and authentication
- Use of charging stations and payment systems
- Mobile or web application usage
- Customer service interactions
- Automated operational systems connected via cellular, LAN, or cloud infrastructure
6. Purposes for Which We Use Personal Information
We use personal information for the following purposes:
- To provide, operate, and maintain EV charging services
- To authenticate users and manage accounts
- To process payments, billing, and refunds
- To monitor charger performance, reliability, and safety
- To provide customer support and respond to inquiries
- To improve system performance, features, and user experience
- To detect, prevent, and investigate fraud, misuse, or security incidents
- To meet legal, regulatory, audit, and compliance obligations
7. Environmental, Sustainability, and Carbon Credit Use
(Important Disclosure)
Charging session data, including energy consumption, time-of-use, and location data, may be aggregated, anonymized, or pseudonymized and used for:
- Environmental and sustainability reporting
- Compliance with clean fuel, carbon reduction, or energy transition programs
- Verification, reporting, and monetization of carbon credits or similar environmental attributes
- Statistical analysis, forecasting, and system planning
Such use does not identify individual users and does not involve the sale of personal information.
8. Consent
We obtain consent for the collection, use, and disclosure of personal information as required by applicable law. Consent may be express or implied depending on the nature of the information and the purpose for which it is collected.
You may withdraw consent at any time, subject to legal or contractual restrictions.
9. Marketing and Communications
AstraX may send communications related to:
- Service availability
- Billing and account matters
- System updates or safety notices
Marketing or promotional communications, where offered, are subject to applicable consent requirements. You may opt out of marketing communications at any time.
10. Cookies and Similar Technologies
Our websites may use cookies and similar technologies to:
- Enable essential website functionality
- Analyze aggregated website usage
- Improve performance and user experience
For more information, please refer to our Cookie Policy.
11. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors and financial institutions
- Cloud hosting and IT service providers
- Charging equipment manufacturers and network service providers
- Site hosts or property owners, where operationally necessary
- Professional advisors, insurers, and auditors
- Government authorities or regulators where required by law
- Successors or acquirers in the event of a merger, acquisition, or asset sale
We do not sell personal information for monetary consideration.
12. Cross-Border Transfers
Personal information may be stored or processed in Canada and/or the United States. When information is transferred across borders, it may be subject to the laws of those jurisdictions. AstraX implements reasonable safeguards to protect personal information in such circumstances.
13. Safeguards
AstraX uses administrative, technical, and physical safeguards designed to protect personal information against loss, unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure.
14. Retention of Personal Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, and business requirements. Thereafter, information is securely deleted or anonymized.
15. Individual Rights
Subject to applicable law, individuals may request:
- Access to their personal information
- Correction of inaccurate or incomplete information
- Withdrawal of consent, where applicable
Requests may be submitted to info@astraxcharge.com.
16. Children’s Privacy
The Services are not intended for individuals under the age of 16. AstraX does not knowingly collect personal information from children.
17. Changes to This Privacy Policy
AstraX may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated Privacy Policy.
18. Contact Information
If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact:
Privacy Officer
AstraX Charging Network Inc.
info@astraxcharge.com